Returns & Exchanges
At Root, we want you to be completely satisfied with your sustainable fashion choices. If your purchase isn't quite right, you can return or exchange unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.
Attach the Label
Download and print your prepaid shipping label from the portal and securely affix it to the outside of your return package.
Ship and Refund
Drop off your package at any authorized carrier location; once received and inspected, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing